GENERAL TERMS AND CONDITIONS OF SALE

Visits and receptions are available by reservation all year round from Monday to Saturday (excluding May 1st and periods of exceptional closure communicated in advance on the E. RÉMY MARTIN & C° website)
 
E. RÉMY MARTIN & C° has always advocated responsible consumption combined with tasting. Tastings are exclusively reserved for adults (18 years and older). Excessive alcohol consumption is dangerous to your health. Please drink responsibly.
 

Article 1: Purpose

These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) are applicable between E. RÉMY MARTIN & C°, SASU with a capital of 6,724,809 euros, registered with the Trade and Companies Register of Angoulême, under number 775 563 323, whose registered office is located at 20 rue de la société vinicole, 16100 Cognac, France (hereinafter “E. RÉMY MARTIN & C°”) and any natural person who has reached the minimum legal age required to purchase alcohol (18 years old in France), or legal person, acting as a consumer or non-professional, i.e. contracting solely for their personal use and not for commercial or professional purposes (hereinafter referred to as the “Client”).
 
Each order for services such as individual visits, private visits, tastings, group visits (hereinafter the “Services”) and gift vouchers from E. RÉMY MARTIN & C°, by the Client will be governed by these General Terms and Conditions.
 

Article 2: Presentation of Services

2.1. Presentation of Services
The services offered by E. RÉMY MARTIN & C° are those defined and detailed on the E. RÉMY MARTIN & C° website: https://www.remymartin.com/en-uk/visit-us/. The applicable price is the one indicated on the said website at the time of the order.
 
E. RÉMY MARTIN & C° also offers the Client the possibility of booking bespoke Services through E. RÉMY MARTIN & C° Customer Service (either by telephone at +33 (0)5 45 35 76 66, or by email at visites.remymartin@remy-cointreau.com. These bespoke Services will be developed according to the Client’s specific needs, within the limits of E. RÉMY MARTIN & C°’s capabilities, and will be subject to a detailed quote submitted for the Client’s approval.
 
All visits to our sites are always accompanied by one of our experts.
For security reasons, mobile phones and cameras are prohibited in the cellars. Smoking and vaping are also strictly prohibited on all E. RÉMY MARTIN & C° sites.
Animals are not allowed.
 

2.2. Performance of Services
E. RÉMY MARTIN & C° undertakes to perform the Services with all due diligence and care. However, E. RÉMY MARTIN & C°’s obligation with respect to the Services is only an obligation of means and not an obligation of result. Furthermore, E. RÉMY MARTIN & C° cannot under any circumstances be held liable for consequences arising from misinterpretations by the Client of the information provided during the Services. Similarly, E. RÉMY MARTIN & C° will, where applicable, provide the necessary protective equipment for a visit (for example, a helmet for bicycle tours), but it is the Client’s responsibility to wear and use this equipment. E. RÉMY MARTIN & C° will under no circumstances be liable for any personal injury or property damage resulting from the Client’s failure to comply with safety instructions.
 
Given the nature of the Services, start and end times are subject to change. A delay in the start and/or end of the Services, or a modification thereof by E. RÉMY MARTIN & C°, shall not result in the cancellation of the order for Services, nor justify a claim for compensation, penalties, or costs of any kind.
 
Given the nature of the Services, E. RÉMY MARTIN & C° reserves the right not to provide a Service in the event of a delay of more than 15 minutes by the Client.
 

Article 3: Ordering and booking services

3.1. Placing the order and booking services
3.1.1. Online booking
Any request for Services by the Client can be made directly on the E. RÉMY MARTIN & C° website: https://www.remymartin.com/en-uk/visit-us/.
 
The Client will be able to select their Services on the website, following the instructions displayed there.
 
Some services can be booked and paid for directly online. In this case, once the order is confirmed, the Client will proceed with payment directly on the website.
Other services require sending a booking request to E. RÉMY MARTIN & C°. These services will display a “booking request” field. In this case, once the service is selected on the website, a pop-up window with a pre-written email will appear for the client. The client must complete the requested information and send the email. Once the request is sent, E. RÉMY MARTIN & C° has two business days to confirm or decline the booking. If the booking is confirmed, an online payment link will be sent to the client. The client must make the payment before the agreed date of the service. Otherwise, the booking will not be validated, and E. RÉMY MARTIN & C° reserves the right not to provide the service. For B2B clients only, a deposit of thirty percent (30%) of the price may be required, either by credit card or by check made payable to “E.RÉMY MARTIN & C°” and sent to the attention of the Site Visits Department, or by bank transfer. The balance is due 30 days after receipt of invoice, by bank transfer.
 
Whether for services that can be booked directly or those requiring a reservation, online payment is processed through the Ventrata payment system. As a payment security expert, Ventrata guarantees that sensitive data is transmitted and stored according to the highest security and quality standards.
 
To proceed with full payment of the Client’s order, Ventrata will request the following information: indication of the type of payment card, payment card number, its expiry date and its possible visual cryptogram by the explicit order to debit the account of the payment card holder.
 
The transaction is immediately debited from the Client’s bank card after verification of the card details, upon receipt of debit authorization from the issuing company of the bank card used by the Client.
 
In accordance with Article L. 132-2 of the French Monetary and Financial Code, a payment commitment made using a payment card is irrevocable. By providing their bank card information, the Client authorizes E. RÉMY MARTIN & C° to debit their bank card for the corresponding amount. Should the payment of the price is impossible, the sale will be automatically cancelled, and the Client will be notified.
 
3.1.2. Booking via Customer Service
Any request for Services by the Client can also be made to the E. RÉMY MARTIN & C° Visit Booking Service, at the following address: visites.remymartin@remy-cointreau.com or by telephone at +33 (0)5 45 35 76 66.
 
Upon receiving any direct service request from the Client, E. RÉMY MARTIN & C° will send the Client a Service proposal along with the corresponding price. The Client is free to accept the proposal as is or request a modification.
 
If the Client accepts, they must notify E. RÉMY MARTIN & C° in writing of their agreement. The order will only be firm and final after full payment of the price of the Service, either online on our website or directly at the store.
 
If, on the other hand, the Client requests a modification, E. RÉMY MARTIN & C° will send the latter a revised Service offer which the Client will again be free to either accept or modify in accordance with the preceding paragraphs.
 
The Services will only be effectively reserved after express acceptance of the order by E. RÉMY MARTIN & C°, who will ensure the feasibility of the Services with regard in particular to the availability of resources (human and/or material), weather conditions and the facilities requested.
 
For B2B clients only, a deposit of thirty percent (30%) of the price may be required, either by credit card or by check made payable to “E.RÉMY MARTIN & C°” and sent to the attention of the Site Visits Department, or by bank transfer. The balance is due 30 days after receipt of invoice, by bank transfer.
 

3.2. Order modification and cancellation

3.2.1. By E. RÉMY MARTIN & C°:
E. RÉMY MARTIN & C° reserves the right to change the time or date, or even cancel any order, without incurring any liability, in the event of force majeure or exceptional circumstances beyond its control. Force majeure events include, but are not limited to: strikes, fires, floods, weather conditions preventing access to certain sites, equipment or tooling accidents, pandemics, transportation disruptions, or any other changes within or outside the company that prevent the normal and anticipated performance of the Services.
 
In this case, E. RÉMY MARTIN & C° will inform the Client in writing as soon as it becomes aware of any event that may affect, in whole or in part, the Services, in order to find a compromise satisfactory to both Parties. If, however, E. RÉMY MARTIN & C° and the Client cannot agree on an alternative date for the Services, E. RÉMY MARTIN & C° undertakes to refund the Client all sums paid.
 
If a service booked using a gift voucher is cancelled, the Client will be offered an alternative date. If the gift voucher expires before the proposed date, it will be reissued for an additional one (1) year, with a maximum of one extension.
 

3.2.2. By the Client:
Once the order has become final, any modifications (such as those relating to the number of participants, the quantity and quality of cognacs served, the times of the Services…) desired by the Client must be notified in writing to E. RÉMY MARTIN & C°, which reserves the right, depending on its capabilities and at its sole discretion, to accept or not them.
 
If a service is conditional upon and/or priced based on a number of participants, E. RÉMY MARTIN & C° reserves the right to invoice for the number of participants specified in the order. If the number of participants exceeds the number confirmed in the order, E. RÉMY MARTIN & C° reserves the right to refuse entry to the additional participants or to invoice for each additional participant.
 
In the event of order cancellation by the Client, E. RÉMY MARTIN & C° undertakes to refund all sums paid by the Client, provided the Client informs them of this cancellation at least 72 hours before the scheduled date of the Service. In the event of cancellation less than 72 hours before the scheduled date, no refund will be due from E. RÉMY MARTIN & C°.
 
In all cases, if E. RÉMY MARTIN & C° has already incurred expenses, at the express request of the Client, E. RÉMY MARTIN & C° will invoice the Client for any sums claimed from it by an external service provider or corresponding to irrecoverable expenses.
 
If a service booked using a gift voucher is cancelled, the Client will be offered an alternative date. If the gift voucher expires before the proposed date, it will be reissued for an additional one (1) year, with a maximum of one extension.
 

Article 4: Gift voucher valid for a tour service

4.1. Purchase of a gift voucher valid for a Tour Service
The Client has the option to order a gift voucher to be used towards a Tour Service.
The amount indicated on the gift voucher is fixed and equal to the cost of the tour service selected by the Client. The gift voucher amount cannot be changed after purchase.
 

4.2. Receipt of the gift voucher
The gift voucher will be delivered, at the Client’s discretion:

• by email, to the Client’s email address as provided on the day of their order,
• by mail, to the Client’s postal address as provided on the day of their order, or,
• by collection at the shop located at 20 rue de la société vinicole, 16100 Cognac.

In case of any problem related to the receipt of the gift voucher, the Client is invited to contact the E. RÉMY MARTIN & C° Visits Booking Service, at the following address: visites.remymartin@remy-cointreau.com or by telephone at +33 (0)5 45 35 76 66.
 

4.3. Use of the gift voucher
The gift voucher is valid for bookings of Tour Services only.
It can be used as a means of payment by its beneficiary at the time of booking the corresponding Tour Service, and according to the booking conditions described in article 3.
 

4.4. Validity of the gift voucher
The gift voucher is valid for a period of one (1) year from its date of issue.
No extension of time can be granted after the expiry of the gift voucher.
Any request to book a visit after the expiry of the gift voucher cannot be processed by E. RÉMY MARTIN & C°.
No information will be sent to the Client and the beneficiary of their choice as the expiry date of the issued gift voucher approaches.
 

Article 5: Consumer’s Legal Right of Withdrawal

5.1. Right of withdrawal for any purchase of a gift voucher valid for a Tour Service
Purchasing a gift voucher on the E. RÉMY MARTIN & C° website is classified as a distance contract.
 
In accordance with Article L221-18 of the Consumer Code, the consumer has a period of fourteen (14) days to exercise his right of withdrawal from a contract concluded remotely, without having to justify his decision.
 
The period of fourteen (14) days runs from the day of receipt of the goods by the consumer or a third party designated by him.
 
The right of withdrawal may be exercised using the withdrawal form attached to these General Terms and Conditions of Sale, or any other unambiguous statement expressing the wish to withdraw, and mentioning the order concerned, sent by registered mail to E. RÉMY MARTIN & C°, 20 rue de la société vinicole, 16100 Cognac, France, or by email to visites.remymartin@remy-cointreau.com.
 
The refund of sums paid by the Client will be made within 14 days of receipt of the withdrawal request, and the gift voucher will be cancelled accordingly.
 
The right of withdrawal mentioned in this clause can only be validly exercised if the gift voucher has not been used by the Client or its beneficiary.
 

5.2. No right of withdrawal for any tour booking
In accordance with the provisions of Article L221-28, 12° of the Consumer Code, and independently of the provisions relating to the cancellation of the order provided for in Article 3.2, the right of withdrawal cannot be exercised for contracts for leisure activities which must be provided on a specific date or during a specific period.
 
All orders placed on the site are therefore final and cannot be refunded, except in cases of cancellations provided for in these General Terms and Conditions of Sale.
 

Article 6: Price

The price of the Services is that in effect on the day of booking by the Client and subject to subsequent modification of the order in accordance with article 3.2 of the General Terms and Conditions. E. RÉMY MARTIN & C° reserves the right, which the Client accepts, to modify its prices at any time, without any particular formality.
 
The price of the Products is expressed in Euros (€) inclusive of all taxes, including value added tax at the applicable legal rate. Special pricing conditions may apply depending on the specific requirements requested by the Client and accepted by E. RÉMY MARTIN & C°.
 
E. RÉMY MARTIN & C°, reserves the right to refuse any abnormal transaction or one carried out in bad faith, if this constitutes a “legitimate reason” within the meaning of Article L. 121-11 of the Consumer Code.
 
Except as expressly stated by E. RÉMY MARTIN & C° in the Service Offer, E. RÉMY MARTIN & C° does not provide any passenger transport services, and travel to and from the Service locations remains the sole responsibility of the Client. Therefore, no compensation will be due to the Client if they are unable to attend the Services on the agreed dates.
 

Article 7: Payment

All orders must be paid in full by the Client on the day the order is placed for Services that can be booked online.
 
Please note that any failure to pay by the Client will result in the cancellation of the order.
 
E. RÉMY MARTIN & C°, reserves the right to request from the Client a deposit of thirty percent (30%) for certain specific orders.
 

Article 8: Compliance with laws and responsibility

E. RÉMY MARTIN & C°, reserves the right to refuse any order from the Client that does not comply with the stipulations of these Terms and Conditions and/or the legislative and regulatory provisions in force in France or in the Client’s country.
 
The Client acknowledges and agrees to comply with applicable French traffic regulations, particularly those concerning the legal blood alcohol limit for drivers of motor vehicles. Breathalyzers will be available to the Client during the Services. The Client agrees to manage any disruptive behavior by participants and will bear full responsibility for any incidents that may occur due to participant conduct during the Services.
 
No cognac or other alcohol will be served or consumed, other than that(s) selected by E. RÉMY MARTIN & C°.
 
The Client agrees to respect the image rights of the individuals performing the Services.
 
E. RÉMY MARTIN & C°, reserves the right to prohibit photos on certain sites for reasons of security and/or confidentiality.

Article 9: Intellectual Property

All technical documents, products, drawings, photographs provided to the Client remain the exclusive property of E. RÉMY MARTIN & C°, the sole holder of intellectual property rights over these documents, and must be returned to him upon request.
 
The Client undertakes not to make any use of these documents that may infringe the industrial or intellectual property rights of E. RÉMY MARTIN & C°, and undertakes not to disclose them to any third party.

Article 10: Personal Data

E. RÉMY MARTIN & C° may collect personal data concerning the Client for the purpose of managing Service orders. E. RÉMY MARTIN & C° collects and uses personal data for the organization and management of orders. We retain your personal data for the time necessary for these purposes and to comply with our legal obligations.
 
If you agree to receive promotional emails, we will process your personal requests to send you marketing communications about services that may interest you. You can ask us to stop sending you information about our offers, news, and events at any time by using the unsubscribe link in each promotional email we send you.
 
Your personal data will not be transferred or made accessible to third parties, with the exception of our affiliates and service providers.
 
In accordance with applicable laws, you have the rights of access, rectification, erasure, restriction of processing, objection, and portability of personal data that we hold about you to the extent that they are applicable, unless we can demonstrate an overriding legitimate reason to retain your personal data.
 
You have the right to lodge a complaint with your local data protection authority.
 
When the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.
 
You can exercise your rights by writing to us at the following address: privacy@remy-cointreau.com
 

Article 11: Disputes and applicable law

These Terms and Conditions are governed by and subject to French law.
 
In accordance with Article L.211-3 of the Consumer Code, any dispute or litigation relating to consumption may be subject to amicable settlement through mediation with the CMAP – Centre for Mediation and Arbitration of Paris.
 
To submit a dispute to the mediator, the Client may (i) complete the form on the CMAP website: (www.mediateur-conso.cmap.fr), (ii) send the request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommation@cmap.fr. Regardless of the method used to contact CMAP, the request must contain the following information to be processed quickly: the Client’s postal, email, and telephone contact details, as well as the full name and address of E. RÉMY MARTIN & C°, a brief summary of the facts, and proof of prior attempts to resolve the matter with E. RÉMY MARTIN & C°. If the Client does not wish this, the dispute will be submitted to the French courts.
 

APPENDIX – STANDARD WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To: E. RÉMY MARTIN & C°, 20 rue de la société vinicole, 16100 Cognac, France, visites.remymartin@remy-cointreau.com:

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of consumer(s):
Consumer address:
Signature of the consumer(s) (only if this form is submitted on paper):
Date:

(*) Delete as appropriate.