{"id":9524,"date":"2026-02-23T11:35:13","date_gmt":"2026-02-23T11:35:13","guid":{"rendered":"https:\/\/www.remymartin.com\/en-uk\/?page_id=9524"},"modified":"2026-02-23T11:35:15","modified_gmt":"2026-02-23T11:35:15","slug":"terms-and-conditions-for-visits","status":"publish","type":"page","link":"https:\/\/www.remymartin.com\/en-uk\/terms-and-conditions-for-visits\/","title":{"rendered":"Terms and Conditions for Visits"},"content":{"rendered":"
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<\/h2>\n\t\t\t\t\t\t

GENERAL TERMS AND CONDITIONS OF SALE<\/h1>

Group and individual visits and receptions<\/h2>

As of December 22, 2025<\/p><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n

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Visits and receptions are available by reservation all year round from Monday to Saturday (excluding May 1st and periods of exceptional closure communicated in advance on the E. R\u00c9MY MARTIN & C\u00b0<\/span> website)<\/em>
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\nE. R\u00c9MY MARTIN & C\u00b0<\/span> has always advocated responsible consumption combined with tasting. Tastings are exclusively reserved for adults (18 years and older). Excessive alcohol consumption is dangerous to your health. Please drink responsibly.
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Article 1: Purpose<\/h3>\n

These General Terms and Conditions of Sale (hereinafter referred to as the \u201cGTC\u201d) are applicable between E. R\u00c9MY MARTIN & C\u00b0<\/span>, SASU with a capital of 6,724,809 euros, registered with the Trade and Companies Register of Angoul\u00eame, under number 775 563 323, whose registered office is located at 20 rue de la soci\u00e9t\u00e9 vinicole, 16100 Cognac, France (hereinafter \u201cE. R\u00c9MY MARTIN & C\u00b0<\/span>\u201d) and any natural person who has reached the minimum legal age required to purchase alcohol (18 years old in France), or legal person, acting as a consumer or non-professional, i.e. contracting solely for their personal use and not for commercial or professional purposes (hereinafter referred to as the \u201cClient\u201d).
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\nEach order for services such as individual visits, private visits, tastings, group visits (hereinafter the \u201cServices\u201d) and gift vouchers from E. R\u00c9MY MARTIN & C\u00b0<\/span>, by the Client will be governed by these General Terms and Conditions.
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Article 2: Presentation of Services<\/h3>\n

2.1. Presentation of Services<\/strong>
\nThe services offered by E. R\u00c9MY MARTIN & C\u00b0<\/span> are those defined and detailed on the E. R\u00c9MY MARTIN & C\u00b0<\/span> website: https:\/\/www.remymartin.com\/en-uk\/visit-us\/<\/a>. The applicable price is the one indicated on the said website at the time of the order.
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\nE. R\u00c9MY MARTIN & C\u00b0<\/span> also offers the Client the possibility of booking bespoke Services through E. R\u00c9MY MARTIN & C\u00b0<\/span> Customer Service (either by telephone at +33 (0)5 45 35 76 66<\/a>, or by email at visites.remymartin@remy-cointreau.com<\/a>. These bespoke Services will be developed according to the Client\u2019s specific needs, within the limits of E. R\u00c9MY MARTIN & C\u00b0\u2019s capabilities, and will be subject to a detailed quote submitted for the Client’s approval.
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\nAll visits to our sites are always accompanied by one of our experts.
\nFor security reasons, mobile phones and cameras are prohibited in the cellars. Smoking and vaping are also strictly prohibited on all E. R\u00c9MY MARTIN & C\u00b0<\/span> sites.
\nAnimals are not allowed.
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2.2. Performance of Services<\/strong>
\nE. R\u00c9MY MARTIN & C\u00b0<\/span> undertakes to perform the Services with all due diligence and care. However, E. R\u00c9MY MARTIN & C\u00b0\u2019s<\/span> obligation with respect to the Services is only an obligation of means and not an obligation of result. Furthermore, E. R\u00c9MY MARTIN & C\u00b0<\/span> cannot under any circumstances be held liable for consequences arising from misinterpretations by the Client of the information provided during the Services. Similarly, E. R\u00c9MY MARTIN & C\u00b0<\/span> will, where applicable, provide the necessary protective equipment for a visit (for example, a helmet for bicycle tours), but it is the Client’s responsibility to wear and use this equipment. E. R\u00c9MY MARTIN & C\u00b0<\/span> will under no circumstances be liable for any personal injury or property damage resulting from the Client’s failure to comply with safety instructions.
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\nGiven the nature of the Services, start and end times are subject to change. A delay in the start and\/or end of the Services, or a modification thereof by E. R\u00c9MY MARTIN & C\u00b0<\/span>, shall not result in the cancellation of the order for Services, nor justify a claim for compensation, penalties, or costs of any kind.
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\nGiven the nature of the Services, E. R\u00c9MY MARTIN & C\u00b0<\/span> reserves the right not to provide a Service in the event of a delay of more than 15 minutes by the Client.
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<\/a><\/p>\n

Article 3: Ordering and booking services<\/h3>\n

3.1. Placing the order and booking services<\/strong>
\n3.1.1. Online booking<\/strong>
\nAny request for Services by the Client can be made directly on the E. R\u00c9MY MARTIN & C\u00b0<\/span> website: https:\/\/www.remymartin.com\/en-uk\/visit-us\/<\/a>.
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\nThe Client will be able to select their Services on the website, following the instructions displayed there.
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\nSome services can be booked and paid for directly online. In this case, once the order is confirmed, the Client will proceed with payment directly on the website.
\nOther services require sending a booking request to E. R\u00c9MY MARTIN & C\u00b0<\/span>. These services will display a \u201cbooking request\u201d field. In this case, once the service is selected on the website, a pop-up window with a pre-written email will appear for the client. The client must complete the requested information and send the email. Once the request is sent, E. R\u00c9MY MARTIN & C\u00b0<\/span> has two business days to confirm or decline the booking. If the booking is confirmed, an online payment link will be sent to the client. The client must make the payment before the agreed date of the service. Otherwise, the booking will not be validated, and E. R\u00c9MY MARTIN & C\u00b0<\/span> reserves the right not to provide the service. For B2B clients only, a deposit of thirty percent (30%) of the price may be required, either by credit card or by check made payable to \u201cE.R\u00c9MY MARTIN & C\u00b0\u201d and sent to the attention of the Site Visits Department, or by bank transfer. The balance is due 30 days after receipt of invoice, by bank transfer.
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\nWhether for services that can be booked directly or those requiring a reservation, online payment is processed through the Ventrata payment system. As a payment security expert, Ventrata guarantees that sensitive data is transmitted and stored according to the highest security and quality standards.
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\nTo proceed with full payment of the Client’s order, Ventrata will request the following information: indication of the type of payment card, payment card number, its expiry date and its possible visual cryptogram by the explicit order to debit the account of the payment card holder.
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\nThe transaction is immediately debited from the Client’s bank card after verification of the card details, upon receipt of debit authorization from the issuing company of the bank card used by the Client.
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\nIn accordance with Article L. 132-2 of the French Monetary and Financial Code, a payment commitment made using a payment card is irrevocable. By providing their bank card information, the Client authorizes E. R\u00c9MY MARTIN & C\u00b0<\/span> to debit their bank card for the corresponding amount. Should the payment of the price is impossible, the sale will be automatically cancelled, and the Client will be notified.
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\n3.1.2. Booking via Customer Service<\/strong>
\nAny request for Services by the Client can also be made to the E. R\u00c9MY MARTIN & C\u00b0<\/span> Visit Booking Service, at the following address: visites.remymartin@remy-cointreau.com<\/a> or by telephone at +33 (0)5 45 35 76 66<\/a>.
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\nUpon receiving any direct service request from the Client, E. R\u00c9MY MARTIN & C\u00b0<\/span> will send the Client a Service proposal along with the corresponding price. The Client is free to accept the proposal as is or request a modification.
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\nIf the Client accepts, they must notify E. R\u00c9MY MARTIN & C\u00b0<\/span> in writing of their agreement. The order will only be firm and final after full payment of the price of the Service, either online on our website or directly at the store.
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\nIf, on the other hand, the Client requests a modification, E. R\u00c9MY MARTIN & C\u00b0<\/span> will send the latter a revised Service offer which the Client will again be free to either accept or modify in accordance with the preceding paragraphs.
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\nThe Services will only be effectively reserved after express acceptance of the order by E. R\u00c9MY MARTIN & C\u00b0<\/span>, who will ensure the feasibility of the Services with regard in particular to the availability of resources (human and\/or material), weather conditions and the facilities requested.
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\nFor B2B clients only, a deposit of thirty percent (30%) of the price may be required, either by credit card or by check made payable to \u201cE.R\u00c9MY MARTIN & C\u00b0\u201d and sent to the attention of the Site Visits Department, or by bank transfer. The balance is due 30 days after receipt of invoice, by bank transfer.
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3.2. Order modification and cancellation<\/h3>\n

3.2.1. By E. R\u00c9MY MARTIN & C\u00b0<\/span>:<\/strong>
\nE. R\u00c9MY MARTIN & C\u00b0<\/span> reserves the right to change the time or date, or even cancel any order, without incurring any liability, in the event of force majeure or exceptional circumstances beyond its control. Force majeure events include, but are not limited to: strikes, fires, floods, weather conditions preventing access to certain sites, equipment or tooling accidents, pandemics, transportation disruptions, or any other changes within or outside the company that prevent the normal and anticipated performance of the Services.
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\nIn this case, E. R\u00c9MY MARTIN & C\u00b0<\/span> will inform the Client in writing as soon as it becomes aware of any event that may affect, in whole or in part, the Services, in order to find a compromise satisfactory to both Parties. If, however, E. R\u00c9MY MARTIN & C\u00b0<\/span> and the Client cannot agree on an alternative date for the Services, E. R\u00c9MY MARTIN & C\u00b0<\/span> undertakes to refund the Client all sums paid.
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\nIf a service booked using a gift voucher is cancelled, the Client will be offered an alternative date. If the gift voucher expires before the proposed date, it will be reissued for an additional one (1) year, with a maximum of one extension.
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3.2.2. By the Client:<\/strong>
\nOnce the order has become final, any modifications (such as those relating to the number of participants, the quantity and quality of cognacs served, the times of the Services\u2026) desired by the Client must be notified in writing to E. R\u00c9MY MARTIN & C\u00b0<\/span>, which reserves the right, depending on its capabilities and at its sole discretion, to accept or not them.
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\nIf a service is conditional upon and\/or priced based on a number of participants, E. R\u00c9MY MARTIN & C\u00b0<\/span> reserves the right to invoice for the number of participants specified in the order. If the number of participants exceeds the number confirmed in the order, E. R\u00c9MY MARTIN & C\u00b0<\/span> reserves the right to refuse entry to the additional participants or to invoice for each additional participant.
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\nIn the event of order cancellation by the Client, E. R\u00c9MY MARTIN & C\u00b0<\/span> undertakes to refund all sums paid by the Client, provided the Client informs them of this cancellation at least 72 hours before the scheduled date of the Service. In the event of cancellation less than 72 hours before the scheduled date, no refund will be due from E. R\u00c9MY MARTIN & C\u00b0<\/span>.
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\nIn all cases, if E. R\u00c9MY MARTIN & C\u00b0<\/span> has already incurred expenses, at the express request of the Client, E. R\u00c9MY MARTIN & C\u00b0<\/span> will invoice the Client for any sums claimed from it by an external service provider or corresponding to irrecoverable expenses.
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\nIf a service booked using a gift voucher is cancelled, the Client will be offered an alternative date. If the gift voucher expires before the proposed date, it will be reissued for an additional one (1) year, with a maximum of one extension.
\n <\/p>\n

Article 4: Gift voucher valid for a tour service<\/h3>\n

4.1. Purchase of a gift voucher valid for a Tour Service<\/strong>
\nThe Client has the option to order a gift voucher to be used towards a Tour Service.
\nThe amount indicated on the gift voucher is fixed and equal to the cost of the tour service selected by the Client. The gift voucher amount cannot be changed after purchase.
\n <\/p>\n

4.2. Receipt of the gift voucher<\/strong>
\nThe gift voucher will be delivered, at the Client\u2019s discretion:<\/p>\n